![]() ![]() Citrix software won't install if the computer or virtual machine isn't equipped with a supported OS and browser.If a specific error number or message is encountered, search the Citrix Knowledge Center for articles with the text or error number for a solution.Try finding solutions to error messages.If stalled, cancel and restart the download. Check progress window, the download should be progressing if the transfer rate is more than 0 MB/sec.Check whether the download is paused or stalled.For instructions, see browser's documentation.Temporarily allow pop-up windows and cookies in the browser.If the company firewall is blocking the download, try from a computer not on the network and save to a disk.Use a different browser (Chrome/Firefox) or computer.Try a different browser and/or computer.Try downloading over a wired, not wireless, connection.​Make sure user has administrative privileges for account being used to download software.Turn off firewalls, antivirus software, and third-party security software.In addition, the following can be done:.See product specific system requirements at.Make sure your computer meets Citrix minimum system requirements.Try the following solutions, in the order they occur: ![]()
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